Skype Online Numbers and Voicemail

Explaining Skype Online Numbers (SkypeIn numbers)

A Skype Online Number (commonly known as a SkypeIn number) is just a regular telephone number which is routed to a Skype username.

For the purposes of this article we define Personal SkypeIn numbers as "a number that you buy from your personal Skype account".

We define Business SkypeIn numbers as "a number that you buy from the Business Control Panel".

Buying a Personal SkypeIn number

When you buy your first Personal SkypeIn number it is linked to your Skype username. You also get free Voicemail, but it is nothing to do with SkypeIn. In other words, your Skype username gets a free Voicemail mailbox.

Buying more Personal SkypeIn numbers

If you buy another Personal SkypeIn number it is also linked to your Skype username. However, it will not have a unique Voicemail mailbox. This is because Voicemail belongs to your Skype username, not to the individual SkypeIn numbers.

People may call you on any of your Personal SkypeIn numbers and all calls will ring through to your Skype username, or they will go to your Voicemail mailbox if you are unavailable.

Personal SkypeIn numbers are not easily shared

You cannot give your Personal SkypeIn numbers to another user, but you can give them to a Business Control Panel group. This may be helpful in certain scenarios, but be aware that the process cannot be easily reversed.

Business SkypeIn numbers can be easily shared

You don't need to be a business to use the Business Control Panel.

When you buy a Business SkypeIn number it is owned by the Business Control Panel Administrator (that's you). A Business SkypeIn number is inactive until you allocate it to a Skype username.

You can allocate a Business SkypeIn number to your own Skype username, or you can give it to another member of your Business Group. Yes, people can join your Business Group and you can allocate a SkypeIn number to them.

Remember, the numbers are owned by the Administrator, so you can deallocate a number and give it to someone else whenever you wish.

Voicemail is different with Business SkypeIn numbers

When you buy a Business SkypeIn number you do not automatically get free Voicemail. You can ask Customer Services to give you free Voicemail and they will activate Voicemail for one Skype username. Remember, Voicemail is a mailbox for a Skype username, it is nothing to do with SkypeIn numbers.

You only get one free Voicemail activation with each SkypeIn number. If you allocate a Business SkypeIn number to another member of your Business Group they won't get a free Voicemail mailbox for their Skype username.

No discount for Unlimited Subscription users

In many countries Skype offer a free or discounted SkypeIn number if you choose an Unlimited Subscription plan. It is worth noting that you don't get a discount when you buy single SkypeIn numbers from the Business Control Panel.

Subscriptions for Business Control Panel members

You can buy Subscriptions from the Business Control Panel. These can be given to individual members of the group. The member will then have the benefit of a free or discounted SkypeIn number with their Subscription. In this scenario, the SkypeIn number will belong to the individual, not the Business Control Panel.

2009-06